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Question - Topics: PCs | MS based, Electronics
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kronos_cfect
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Posted On: 2017-06-06 11:39:00
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Which you think is the best Desktop PC to buy?

We are looking to buy couple of new Desktop PCs to replace our current outdated ones.
And we are wondering which is the best Desktop PC to buy?
Also please factor in your reply the Support, since as we all know things will inevitably go wrong with a PC so it is vital to have good Support, included with the purchase price and at no extra charge. Much Thanks.

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Answers & Comments: 44
vienna_boy
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2 months 1 week ago

1st, why did you not include in your Poll: Lenovo & Samsung?
They make great PCs.
2nd, I think HP is by far better than Dell. And I say this based on Dell support having gone to India and on top of that having become a rip-off.
kronos_cfect
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2 months 1 week ago
Well sorry for not including in m Poll: Lenovo & Samsung.
I guess it it because one rarely sees Advertising by them and their PCs are not carried by Best Buy. Otherwise, my bad :)
And thanks for your vote on HP. Given peoples bad experience with Dell support I think we are going to go with the HP buy.
rhplace
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2 months 1 week ago
You are going to face overseas support at the first tier level for nearly every major PC manufacturer so making a case against Dell on that alone without offering another option is an unsubstantiated claim.

Many of the nationwide organizations I work with are now staffed or serviced by companies based out of India.

In my experience of Dell, I had less than a 1% failure rate of hardware under warranty at a time when other manufacturers had a 2-3% failure rate.
rhplace
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2 months 1 week ago
And even then most of the Dell computer failures were the hard drives which were actually manufactured by others (Western Digital, Seagate, Samsung, etc.) The only hardware that Dell sold that I didn't like as a matter of experience was their printers. The Dell printers were awful and thank goodness they don't offer them anymore.
kronos_cfect
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2 months 1 week ago
Hum! So are you saying that HP Support for their PCs is also from India? And does HP also charge for Support?
No one else mentioned that. I got the impression from the comments that HP support is US or UK based and it is free for the purchase made.
rhplace
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2 months 1 week ago
I haven't sold HP computers, but most of my clients (many of the National Banks and Hotels) now use Indian based companies for their support. Regardless, Dell does NOT charge for support while under warranty. I always had my clients get the three year warranty on any Dell PC they purchased and I never had a problem. Dell didn't charge me or my clients and I just spoke with my friend who still sells Dell systems and he has raves about the quality of the PC's and says support has been great.
rhplace
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2 months 1 week ago
I can tell you my daughter purchased an HP laptop from Best Buy last fall (she didn't consult me) and it failed within three months. It took us hours just to get a hold of HP and then another two weeks to get the laptop repaired and sent back to her.

While they did fix her laptop, I was not impressed with HP's support for her "under warranty" issue (and yes, the support rep wasn't a native english speaker).
rhplace
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2 months 1 week ago
BTW I've taken from this thread that you are looking at Desktop PC's. With laptops it's a bit different. I've owned a custom built laptop (yes they used to make them), one Dell, two Acer and an HP. I replaced the Dell after some years due to slowness and a cracked case. I have one Acer that still works fine (new keyboard, battery & touchpad) and one that died early. My latest laptop is HP (business-class Pro) I purchased as surplus for cheap.
kronos_cfect
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2 months 5 days ago
rhplace, well glad to see that your Vote of confidence is for Dell. But I think we will go ahead and buy HP PCs since I am real concerned after reading others comments about Dell Support being out of India and for a fee too. Because from my years of experience owning and manging PCs, after Sale support is really important.
rhplace
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2 months 5 days ago
Well I don't really care what computers you buy. You're not my customer, so whatever you do is not really my concern. You asked for advise and I gave you 60+ years of experience backing that advise and I didn't see anyone else on here with that kind of experience. HP's are ok so I won't knock them (my laptop I'm typing this from is an HP Business Pro - surplus purchase), but if you think you will only have U.S. support on HP you're wrong as their support is also INDIA.
rhplace
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2 months 5 days ago
In FACT, in a recent 2017 ranking of computer support HP came in at 80 (out of 100) and Dell was 76 (out of 100). Essentially there is little difference, except that with Dell if you purchase your computer with the extended warranty (some have 3 years included) they will give you great service should you ever need it. HP "would prefer you don't call them" - as quoted by laptopmag review.
kronos_cfect
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2 months 1 day ago
Hum I tell you after reading all the comments here and reading a lot online about this issue too, what I am sure now about is that we need MORE CHOICES when it comes to buying PCs. Why in GODs name is our Choices now pretty much limited to Dell or HP, whom both have Shitty support from India! OTN, it used to be that one would open PC Magazine and there would be PCs for sale from dozens of companies. Now we have no Choices anymore but mega Corp Dell and Mega Corp HP! Shame :(
rhplace
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2 months 1 day ago
I understand your concerns. I stopped regularly building computers for clients when I could no longer compete with Dell, HP and others. I did build a custom server for a client in Marin County just north of San Francisco a few years back because they had a special need that wasn't being filled by HP, Dell or IBM at the price point they could afford.

I still build PC's for myself and do upgrades for others when I have the opportunity.
rhplace
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2 months 1 day ago
The problem I have with most builders of custom PC's is that they focus on gaming systems which are often overclocked. For business customers I recommend staying with name brand motherboards using standard settings (no overclocking). At one time I manufactured PC's for flight simulation systems for the major airlines and they would only let me use Intel manufactured motherboards.

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Brian_Peters
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2 months 1 week ago

I would say NO to Dell, since their support is horrible. That is ever since their moved their support to India, it has become SH***T :( For I cannot for the life of me understand the Indian American accent and on top of that to add insult to injury Dell charges for support EVEN for problems with Dell PCs that are the fault of Dell.
kronos_cfect
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2 months 1 week ago
Thanks for sharing your thoughts. Really appreciated.

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Slothworks
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2 months 1 week ago

There are too many factors to answer you for certain. But I offer this key bit of advice. If you want a desktop you probably want it for expandability and reparability. This being the case, beware, many of the new low cost desktop PCs are laptop style boards in a desktop case. While they may perform, you cannot upgrade Audio, Video, and in some cases even memory. To be sure, look at the back of the box for expansion slots. Also these cheap standins tend to weigh very very little.
If your goal is A/V for watching movies or playing games look for max Video options. Gamers need lots of memory too. If you are a weekend web browser, 8G memory is plenty, standard video is ok too. If you collect Movies, songs, and pictures then focus on how much hard drive you get.
Good luck.
kronos_cfect
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2 months 1 week ago
Well we are a company that is focused on the field of finance. So we have programmers and finance type people. You know it is not like we are building a Rocket, just doing cool daily stuff with our PCs. We just want a PC that is fast and has great screens.
superd415
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2 months 1 week ago
The Best computer to buy is the one you Build!
You can keep upgrading as the time goes by! you can mod it to your heart's desire!
kronos_cfect
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2 months 1 week ago
WOW! So many People are suggesting as "Best computer" here, the one you build!
This must be some Tech Savy crowd.
Well for the 99% of People and businesses who are not so Tech Savy, building your own PC is not even a remote option. Which then begs the question, as to which of the above PCs or another suggestion you think is best to buy?
vienna_boy
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2 months 1 week ago
I agree with kronos_cfect. It is totally impractical to expect everyone would build their own PC! Even very "Tech Savy" people would have no clue or ability to do so and only Tech Geeks are capable to do this and have the time to waste to do so. I hope I have not offended anyone with my frank talk.
mmerlinn
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2 months 1 week ago
Except for a VERY few users, building a custom computer is NOT the best option.

The best option is the one which gets the job done the way the user wants it done, when the user wants it done, and at a cost that the user can afford. That requires looking at user needs, user time frames, and user wallets to determine the best option. Realistically, no one but the user can do that.
kronos_cfect
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2 months 1 day ago
mmerlinn, what you have written sounds good but Realistically does not exist in the real World, since it seems our Choices for buying PCs pretty much are limited to Big Wall Street HP and Big Wall Street Dell, with their Support being Big Wall Street based coming out of India. That gives us the buyer NO real choices which is a real Shame, but seems like how are things going in USA, which is Wall Street funding to remove Choice in every business, from PCs to Search, to Internet connection, etc.

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2 months 1 week ago

Best for what? Unless we know what you will be using it for, there is no way that this can be answered sensibly.

As a far out example, lets say your computers are now 30 years old, you have expensive software that will not run on modern computers, & that software has never been upgraded by the maker. In that case, the best computer for you to buy MAY be the LAST computer ever made that will run that specific software and that computer may be 20 years out of date. BTW, that is exactly what happened to me. Micro$hit provided NO upgrade path to newer computers for software (my cost $4,000) that I still use on a daily basis. My choices were to spend a $250,000 (which I don't have) rewriting the software I use to work on modern computers OR keep using using computers that were last made in 1996 which are available for under $100 each. Guess which route I chose. A lot of musicians ran up against the same problem after spending $20,000+ on software & their solution is the same as mine.
kronos_cfect
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2 months 1 week ago
1st, thanks for your reply.
2nd, the example you provide is very rare if not really more based on your case.
3rd, our use of PCs is like typical offices. But mainly it is for browsing the web, writing things and emailing things and some video chat.
mmerlinn
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2 months 1 week ago
2) Very rare indeed, but it does happen. The example I cite took place 20 years ago leaving hundreds, if not thousands of us hanging. Even though rare, one must still consider the possibility when answering questions such as yours.
3) In your case as long as you can port your history over to the new computer and new programs just about any computer will work. If you have a specific program that you must use, then try it on the new one before buying.
mmerlinn
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2 months 1 week ago
Continued ...

If it does not work, then you also need to consider the cost of conversion, things like program cost, learning curve, and so on.

As far as support is concerned, I personally would not even consider it. I have have used computers daily for over 30 years (never even turning them off) and have NEVER had one that needed any support.
mmerlinn
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2 months 1 week ago
Continued ...

This computer itself is a 1996 model that only gets turned off when I leave town for an extended period. I have never needed support for it. I have 2 computers at home that never get turned off unless there is an electrical outage. Both of them are also 1996 models, and again never need for support. My 3rd computer at home is off most of the time, is a 1994, and again no need for support. I even use my 1980 computer once in a while, and ditto for support.
kronos_cfect
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2 months 1 week ago
Again, thanks for sharing your experience. But what you are really describing is that you are real "Old School" with your Coding, which code seems like it is in desperate need of update. And update is a key part of Software coding. That is if you wrote a software product in the 80s in Visual Basic, you really cannot expect that current PCs to run that and should invest in new programmers to update your software. Just saying.
mmerlinn
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2 months 1 week ago
LOL. Not my coding that is the problem, just the Micro$hit program (without an upgrade path) that I am forced to use. Yes, I would LOVE to migrate to newer machines, BUT the cost/benefit ratio sucks. If Micro$hit had HONORED their contract when they bought out the originator of the program, I would have upgraded years ago. I just don't have the time to spend years to do it myself and/or the massive dollars to hire it done. So, it will never get done.

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flpcguy2014
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2 months 1 week ago

I'm still a proponent of a locally built custom PC. It has been my experience that a person will get better support from a small shop than you ever will from one of the big manufacturers Pakistan based tech support.
kronos_cfect
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2 months 1 week ago
I tell you, I would love to buy PCs from a small shop. But alas there is no such PC shops around here. They were up to few Years ago, but they have all closed by now and replaced by Big Box PC seller of Best Buy only and specially with Amazon decimating small business PC makers, I think that is not a viable choice anymore. And yes, I have heard nightmare stories about Dell support coming out of India or Pakistan. But what can we do but buy from the Big guys listed above!

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rhplace
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2 months 1 week ago

I used to only sell Dell computers a few years back. While their 1st Tier support (like most others) has moved overseas to India, they did a pretty good job and honored the warranty (hardware). I have a friend who is a Dell reseller and still prefers them.

HP has offered some decent PC's, but I never liked the overall build. I've owned Acer and Asus laptops, but again my personal experience has been mixed.
kronos_cfect
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2 months 1 week ago
I have heard very bad stories about Dell PCs and their support coming out of India now. People tell me their support sucks now. So!
rhplace
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2 months 1 week ago
Who are you hearing this from? I just spoke to my friend who just installed 200 Dell's Business Class PC's and he says the PC's are great and he's never had a problem with support.

If you are speaking to folks who are purchasing the "consumer" version of Dell (or any PC for that matter) the story may be different. I used Dells for 15 years and only had 3 or 4 that required service out of hundreds of installations. Whatever you do don't buy consumer grade PC's - go with Dell Business PC's.
rhplace
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2 months 1 week ago
BTW we've both been in the business over 30 years. While it's been a few years since I've sold Dell I trust my friend to give the latest and best info.

Most of the Business Class Dell's will come with a one-year or three-year support. You really cannot go wrong.

Just don't buy the computer from Best Buy or Walmart - these are not the same class of computer as Dell's Business PC's.
waycool6
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2 months 1 week ago
Dell are for PPL that know nothing about Computers. A quality PC dose not have a Dell badge. Dell make you buy parts from them cheap parts that have short life for big money. you can not upgrade a Dell PC Supply because when it is out of date Dell want to sell you a new one. They customer support is no existent unless you are willing to spend money. Business or otherwise
rhplace
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2 months 1 week ago
As a former manufacturer of PC's for schools and the aviation industry (United, American Airlines and others) I can tell you that I know PC's. I've seen tons of junk PC's built by the small shops. As Kronos_cfect has mentioned, all the small PC shops in his area are gone.

The Dell Business PC's are decent computers and parts are available for years - I've see Optiplex that are 6+ years still going strong. With 60+ total years of experienced techs here, waycool6 is simply wrong.
waycool6
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2 months 1 week ago
Who are you to tell people I am Wrong It is my experience with Dell as a company that shapes my opinion. rhplace OptiPlex are OK if you are a primary school KID.
rhplace
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2 months 1 week ago
All you've done is make derogatory remarks about Dell without giving any supporting statements.

Your going to tell my Dell clients (who love their computers) and have had nothing but a good experience that they are "primary school kids?" I don't think so.

I just worked on a Dell PowerEdge Server yesterday that required new PERC batteries for a National Foundry & Pipe Manufacturer - the server is still going strong after 10 years and their other Dells are working well too.

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waycool6
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2 months 1 week ago

Out of the brands listed I would say Assus very good customer support very excisable replacement parts. Can be upgraded so more cost infective. But If it was me I would build my own it takes time but you can build a PC for les than half the price of any of the big brands and get a faster better PC all round.
kronos_cfect
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2 months 1 week ago
Well we cannot build our own PC. So that is out of question.
Hey, if you start building PC, may be then we will buy it from you :)
Otherwise, your Vote for Assus is noted. Thanks.
waycool6
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2 months 1 week ago
I build and repair PC for a living I am in the UK. I can also provide OS windows 10 under licence. A good starting budget would be £300 parts only but it can be dune for £150 but it would be very basic.
kronos_cfect
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2 months 1 week ago
That sounds way cool that U2 can build your PC. I guess there are lots of Super Geeks here. But I am afraid for 99% of People building their own PC is not a viable option.

P.S., Who is going to win the UK election? I hope not that May lady :)

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