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jeffm
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Question By jeffm
Viewed: 2,460
8 years 10 months ago
8 years 10 months ago
Why Are restaurant owners so stubborn about their mistakes?
Topics:
Restaurants, Food, Beer & Wine
Hi,
I'm a restaurant consultant *** and when I have a bad experience out, I send the restaurant owner a professional "secret shopper" description of the meal and experience. I explain everything, include pictures, waitstaff name, the receipt, details and everything. They always pretend its in MY mind and there is nothing wrong with their restaurant and service. If its 8:00 on Friday night and you have two tables occupied, and the your waitstaff is on their cell phones and my food if burnt- it s not the customer.
How can we get restaurants to train their staff?
Jeff
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